How we help
Customer care that starts after the order.
We answer for the brands we support, from a delivery check to a return. You reach a person each time.
Order follow-up
We call about your recent order to confirm it went through, verify your shipping details, and answer your questions.
Delivery help
Late, missing, or damaged package? We track it down and work with the brand on the next step.
Product use questions
We share the directions and information the brand approved. For medical questions, talk to a qualified healthcare provider.
Returns and refunds
We explain the brand's return policy and help you start a return, a refund, or a change to a reorder.
Text updates
With your consent, we text order, delivery, appointment, and customer care updates. Reply STOP to end them or HELP for help.
Privacy and compliance
We honor stop requests the same day. We do not sell or share your mobile number for marketing.
Fixing a problem
What happens when you contact us.
Send your name and the brand you ordered from. We take it from there.
Reach out
Use the contact form or email us.
We find it
We look up your order with the brand.
We reply
You hear from us within one business day.
We act
We solve it or bring in the right team.
We confirm
We tell you when it is done.
The customer care team behind the brands you order from.
Operated by Cazcan Core LLC, Austin, TX
info@centriccare.us